Client Services Director

Caring Families Pregnancy Services

Objective of position:

The Client Service Director is responsible for the day-to-day operation of the Women’s Center of Eastern Connecticut and Mobile Care Go Mobile van. The Client Services Director plans and implements necessary programs to meet our client’s needs as well as oversees the recruitment, training and management of our Client Advocates, Mentors and all non-medical volunteers and necessary programs to meet our client’s needs.

Category: Client Services

Reports to: Executive Director

Supervises: Client Advocates, Mentors, and Non-Medical Volunteers

Part-Time Position: 15-20 hrs. a week

Preferred Qualifications:

• Associates or Bachelors degree in related helping field.

• Experience in client care or social services.

• Experience in managing employees or volunteers.

• Previous Experience with Pregnancy Care Center or ministry is a plus.

Essential Qualifications:

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.

• Exhibit strong commitment and dedication to the pro-life position.

• Agree to uphold Caring Families’ Policies and Procedures, Statements of Faith, Mission & Purpose.

• Be able to respect and keep Client and Donor information confidential.

• Have experience working with or supporting individuals as a mentor, counselor or advocate.

• Have proficiency in Microsoft and Google suites with the ability to learn various computer programs.

• Be willing to complete the Caring Families Client Advocate Training.

• Exhibit skill in interpersonal communication, management, and problem solving.

• Be able to provide spiritual leadership, discipleship, training and support to the volunteers.

• Be able to carry out responsibilities with little or no supervision.

Responsibilities:

• Oversee the day to day operation of the Women’s Center of Eastern Connecticut and Mobile Care Go Mobile van.

• Manage the Center’s and Van’s schedule to ensure each shift is fully staffed.

• Oversee the stock and maintenance of the Baby Boutique for our EWYL program.

• Be a Client Advocate (or complete Client Advocate training) and be able to provide peer counseling, education and    options counseling in a compassionate atmosphere.

• Adhere to all policies and procedures regarding counseling, phone, and office flow through procedures

• Appropriately follow up with clients according to the policies and guidelines of the center.

• Be able to personally provide client services in the event that a volunteer is not present.

• Monitor client satisfaction by evaluating all exit forms.

• Recruit, train (orientation, in-services, etc.), and supervise all volunteers at the center.

• Ensure that all volunteers follow all relevant Caring Families policies and procedures.

• Oversee all client information is accurately and timely recorded into our client software.

• Assist with database entries and help generate statistical reports as needed.

• In conjunction with the ED evaluate all volunteers annually or as needed.

• Assist the ED with creating/revising operational policies and procedures.

• Assist the ED with connecting with other community service providers and maintaining PRC referral lists.

• In conjunction with Executive Director update and revise client forms as needed.

• Maintain the currency and timeliness of statistics and assist with daily database entries as needed.

Public Relations:

• Participate in Community Events and Outreaches for Caring Families as needed.

• Participate in Fundraising events as requested by the Executive Director.

• Participate in meetings with other organizations related to the needs of clients.

Training:

•Assist in conducting volunteer training seminars

•Assist in recruiting, selecting and interviewing possible volunteers for the ministry

• Provide necessary supervision of the training program as set forth in the policies and procedures

•Coordinate and assist in arranging and teaching the volunteers in-service meetings.